Terms of Service

Entertainment only

Merilune is for entertainment and self-reflection. It is not medical, financial, legal, or psychological advice, and using it does not create a professional relationship of any kind. Always consult a qualified professional before making significant life decisions. Merilune is not a crisis service — if you are in danger, or thinking about harming yourself, please contact your local emergency number or a crisis line rather than a reading.

Eligibility

Merilune is for adults. You must be at least 19 years old — or the age of majority where you live, whichever is higher — to use the service or to make a purchase. You may request a reading about someone else, including your own child, only if you are that person's parent or legal guardian or you have their permission. We don't knowingly collect data from children; if you believe a child has given us data, email us and we'll delete it.

No guarantees

Astrology and BaZi are not predictive sciences. We make no claim that any reading is accurate or that any outcome will occur. Use the guidance as a mirror for reflection, never as a verdict.

Information you give us

Every reading is computed from the details you enter. If a birth date, time, or place is wrong, the reading will be wrong, and that is not a technical fault on our side. When you submit someone else's birth details you confirm you are their parent or legal guardian, or that you have their permission, and you agree to cover us for any claim that arises because you did not. Please don't send us data you aren't entitled to share.

Payments

A full reading, Action Plan, and Compass subscription are billed through Stripe. Readings are delivered digitally and immediately upon payment. See our refund policy below for when a refund is available.

Refunds & Purchase Protection

Your reading is personalized digital content, generated and delivered immediately after payment. You can ask us for a refund within 3 days of a one-time purchase for any reason — email support@merilune.com and we'll refund it. If you take this refund, your access to what it paid for ends: a reading returns to its free preview, and anything that came with the purchase, such as the daily compass days, ends too. After that window a completed reading is non-refundable, because it is personalized content you already have; changing your mind, or disliking an interpretation, isn't grounds for a refund on its own. Real problems we fix or refund whenever they happen, inside the window or outside it: duplicate charges; a reading that fails to generate; content you can't access after paying; a technical fault we can't resolve after you contact support; a reading generated from birth details our system recorded incorrectly; delivery materially different from what the purchase page described; and anything else the law requires. Subscriptions have their own refund windows, in the section below. In the EU and UK, asking for immediate delivery means you give up the statutory 14-day withdrawal right for digital content; the 3-day policy above is something we offer regardless. Nothing here limits rights you have under consumer protection law, including British Columbia's. Refunds return to your original payment method through Stripe and can take several business days to post. Please contact us before filing a card chargeback — a chargeback filed without contacting us first may result in your account being suspended while we look into it. The free mini reading, group forecast emails, and previews are free and have nothing to refund.

Subscriptions and cancellation

The Compass subscription is billed monthly or yearly, depending on the plan you choose, until you cancel. Every payment, the first one or a renewal, can be refunded for any reason if you ask within 3 days of a monthly payment or within 10 days of a yearly one — email support@merilune.com. A refund ends the subscription straight away. Refunding your first payment also takes back what came with it, including the Year Reading; that first-payment refund is available once per account. You can cancel anytime from your account; cancellation takes effect at the end of the current billing period and you keep access until then, with no prorated refund for the unused portion. Once its refund window has passed, a payment isn't refunded; cancel before your renewal date if you don't want to be charged again. If you believe you were billed in error — a duplicate charge, or a charge after you cancelled — contact us promptly and we'll fix it or refund the affected charge.

Acceptable use

Please use the service for yourself and people who've consented to a reading. Don't attempt to disrupt, reverse-engineer, or misuse the platform, and don't create multiple accounts to work around the limits in this policy. Automated access — scraping, crawling, or bulk-querying our pages or APIs — is not permitted without our written consent, and neither is reusing our readings, calculations, or other output to build a competing service or a derivative dataset.

Availability and changes to the service

We may change, suspend, or discontinue any part of the service, and we may limit or close an account that breaks these terms. We aim to keep Merilune available but don't promise uninterrupted service — maintenance, provider outages, and events outside our control happen. If we discontinue something you have already paid for and not yet received, we'll refund it.

Disclaimers and limits on our liability

The service is provided “as is” and “as available”, without warranties of any kind, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or uninterrupted availability. We do not warrant that any reading is accurate, complete, or suitable for a decision you make. To the maximum extent permitted by law, Merilune and the people working with us are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, nor for lost profits, lost data, or losses arising from decisions you make based on a reading; and our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose. Some places don't allow certain exclusions or limits, so parts of this section may not apply to you, and nothing here removes rights under consumer protection law that cannot be waived.

Governing law and disputes

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Any dispute relating to Merilune or these terms will be brought in the courts of British Columbia, and you and we agree to their exclusive jurisdiction. If you are a consumer in a country whose law gives you the right to bring a claim where you live, this section does not take that right away. Please email us first — most things are faster to fix that way than through a court.

Who we are and how to reach us

Merilune is run by one person as an individual side project, operating from British Columbia, Canada. It is not a company. Write to us about anything — refunds, complaints, a reading that went wrong, or a question about these terms — and a real person reads it.

Changes

We may update these terms as the product evolves. Continued use after an update means you accept the revised terms.

General

If any part of these terms is found unenforceable, the rest stays in force. If we don't enforce a term straight away, we haven't given it up. These terms, together with our Privacy Policy, are the whole agreement between you and us about the service, and you may not transfer your rights under them without our consent.

Contact and business information

Merilune is operated by an individual based in British Columbia, Canada. Prices are shown and charged in US dollars. You can reach us at:

Support and refunds

support@merilune.com

Privacy requests

privacy@merilune.com